Customer and partner portals
Let customers submit orders, request changes, and see updates. Give staff clear approvals, validation, roles, and a change history.
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Work directly with Robert Klepacki III
Custom software & business systems
When spreadsheets, email chains, or inherited software no longer support the work, I help you define and build the next version.
Connect with me01 / What I can help with
Start with the work
you need to do.
I focus on remote delivery for small and mid-sized operations-heavy businesses. I can work alongside your existing IT person or vendor.
Tools for daily operations
Scheduling and dispatch tools, internal dashboards, and member platforms built around your requirements.
Legacy-system rescue
Your developer left and nobody understands it. I can assess the code and data, document what matters, and plan improvements or a phased replacement.
Data migration
Move work off spreadsheets, Access, or old databases with a plan for mapping, checking, and transferring the data.
02 / Relevant work
See how I’ve approached
real systems.
Work shown is anonymized to protect the organizations involved.
01 / Selected work
Customer ordering portal for a 24/7 maritime operation
Phone and email orders left the operations desk re-entering and reconciling changes by hand.
- Self-service orders with staff approval and a full audit trail.
- Around 100 active external users; adoption rose from under 50% to over 90%.
- 16 feature releases in about five months, driven by user feedback.
02 / Selected work
Rules-based decision-support tool
Dispatchers calculated time windows from printed tables and complex location-specific rules.
- Live NOAA predictions and the correct reference station.
- Configurable rules, including windows crossing midnight.
- Guided calculations with human review and print/copy output.
03 / Selected work
Private member communication platform
Private member communication needed accounts, moderation and individual notification controls.
- Multi-organization roles, moderation and a member directory.
- Attachments and private messaging with read receipts.
- Individual SMS/email preferences with queued delivery and retries.
A free conversation first.
Use the form to request a free 30-minute intro call. No technical specification needed.